Amazon launches Q — an AI-powered chatbot

Q gets launched at Amazon Web Services’ Reinvent conference held in Las Vegas on Tuesday
The Amazon logo is pictured outside the companys JFK8 distribution center in Staten Island, New York, U.S. November 25, 2020. — Reuters
The Amazon logo is pictured outside the company's JFK8 distribution center in Staten Island, New York, U.S. November 25, 2020. — Reuters

Amazon has launched Q —a new chatbot powered by generative artificial intelligence (AI)— which is said to be developed primarily for businesses.

The release of this chatbot, coming a year after the launch of ChatGPT by OpenAI, marks Amazon's attempt to compete with Microsoft and Google in the realm of AI. The chatbot is capable of generating human-like text in response to queries.

As reported by CNBC, currently the company has only made accessible a preview version of Q the bot along with some features that are free of cost.

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However, once the preview period expires, a business user tier will be available at $20 per user per month, whereas a $25 per month version would fulfil the needs of developers and IT professionals. Comparatively, Microsoft 365 and Google Workspace offer services of the same tier for $30 per user a month.

The bot initially aims to help users understand the capabilities of AWS and resolve relevant issues. Moreover, it can be engaged in communication apps like Salesforce's Slack and various text-editing applications for software developers.

AWS CEO Adam Selipsky, during the annually held conference, remarked that Q will be integrated into AWS' online Management Console and can offer document citations to support its chat responses, CNBC cited.

Selipsky added that Q is designed to automate source code changes, subsequently aiming to reduce the workload for developers.

Steven Dickens, vice president and practice leader at the Futurum Group, a technology industry research firm, said “AWS Q will be a game changer for AWS customers who have a plethora of service options, oftentimes overlapping to navigate.”

“AWS has resisted the urge to make an AI assistant for each service in its portfolio and, as a result, I expect to see Q become widely adopted in the months ahead by both developers and cloud admins alike,” he added.

The company CEO maintained that users, while interacting with Q, will be able to upload documents and pose their queries.

Although it failed to achieve significant success during the past few years, Amazon also launched various applications for the end users of supply chain management, email, encrypted messaging, video calling, and customer service.