Apple Vision Pro durability questioned: More buyers return over cracked glass

Cracks in front glass of Vision Pro is a latest cause which is driving more users to return Apple Vision Pro
An undated image of Vision Pro. — Unsplash

An undated image of Vision Pro. — Unsplash

Besides accumulating global acclaim even before having tried by the freaks, Apple Vision Pro has also been lashed out over various reasons which prompted potential Apple Vision Pro users to return the gadget. 

Following the suite, cracks in the front glass of the Vision Pro is the latest cause which is driving more users to return the next-gen mixed reality headset, while also brushing away people's interest in it.

This has brought Vision Pro's durability in the tribunal of high-end gadgets made to ensure immersive displays coupled with utmost comfortability, since these are the elements that payoff the high costs of any high-end device.

Read more: Vision Pro return rates — Here's to why or if people are really returning Vision Pro

Cracks on Vision Pro glass

Dornbirn, a Reddit user, uploaded an image of the Vision Pro which clearly showed a line in the nose area of the Vision Pro glass. The user assured that the headset was not dropped even once, nor experienced any kind of physical harm. The user added that he the crack was there when he outboxed the product, as reported by Mac World.

That does not stop there, what adds to user's woes is that the user paid extra $499 for AppleCare+ coverage, which ensures a free replacement. However, when Dornbirn took the matter to the Apple Store, representatives asked for $300 to repair the Vision Pro.

Xerodyze, another user, pointed that the $499 is the plan purchasing fee for AppleCare+, by which the repair fee $300 gets reduced, as the cost of repair is $799 without AppleCare+. However, the user added, that a crack should be covered under the standard warranty just three weeks after the purchase.

What validates the appearance of a crack is the theory reflected by Dornbirn, wherein he says the gadget was being charged after he used it, and that might have heated up the glass to get chipped slightly.

If the theory holds even little veracity in it, then there's a serious design flaw. Surprisingly, reinforcing on this theory, several Reddit users replied to dornbirn's post, claiming that they experienced the same problem with similar cracks. 

Hence, all of this validates that the cracks' appearance due to the battery plugged in is a manufacturing flaw which should ethically be replaced the company for being accountable of the flaw.