Tech Desk
Oct 02, 2024
In a bid to protect its customers and maintain the integrity of digital financial services, Easypaisa has lodged a complaint with the Federal Investigation Agency (FIA) against individuals spreading false and misleading information on social media platforms.
The complaint targets a baseless rumour stating that the Easypaisa accounts would be blocked all over the country on September 30, 2024, prompting account holders to withdraw their funds.
However, the malicious rumour has unnecessarily panicked the customers and damaged the reputation of the company. Easypaisa Head of Litigation Naresh Kumar Aruwani filed a complaint regarding the rumour and stated that customers should be protected from such frivolous rumours.
The FIA's Cyber Crime Wing, Sindh, has taken the complaint seriously and assigned the case to experienced investigator Mr Ameer Ali Khoso. An inquiry has been launched to identify and take legal action against those responsible for spreading misinformation.
Read more: Internet slowdown in Pakistan to end in October — PTA chairman
Similarly, Easypaisa Legal Counsel for the North Region Mr. Bilal Mustafa confirmed that the Federal Investigation Agency Cyber Wing Islamabad was approached with the complaint.
FIA, Islamabad, took action by sending the facial recognition notice to NADRA related to the faces and accordingly ordered PTA to block the relevant social media links which were sharing defamatory content.
Consequences of spreading misinformation
Spreading false information via social media platforms violates the Prevention of Electronic Crimes Act (PECA), 2016. Those found responsible may face severe penalties, including imprisonment and fines.
Easypaisa assured its customers that accounts would work based on the usual parameters. To not fall prey to such fabricated information customers are advised to follow only authentic news regarding updates of Easypaisa services.
To safeguard customers, Easypaisa provides a helpline number, 3737, to report suspicious activities.
