Here’s how to fix Xfinity Wi-Fi connectivity issues

Xfinity Internet has millions of Wi-Fi hotspots throughout the areas supporting its services to ensure users stay connected, providing them with hotspots that deliver fast and convenient Wi-Fi on a variety of devices. 

There are times when users are bound to face connectivity and internet issues despite having one of the best routers provided by Xfinity. 

Read more: Here’s how to transfer your telephone number from AT&T

Here are a few common issues that affect Wi-Fi services.

• There is a service outage in your area.
• The router is defective.
• There are too many devices connected to the router.
• The router is overheated.
• The router is improperly positioned.

Troubleshooting Xfinity Wi-Fi problems

If the Xfinity Wi-Fi is not working, try these basic troubleshooting steps.

Check for service outage

First of all, check if there is a service outage in your area. To check, visit the Xfinity service outage map and type your address in the search bar. A message will appear if there's an outage.

Check your device

There might be a chance you may have accidentally turned off Wi-Fi on your phone, laptop, or computer. Also, check if Airplane mode is on.

Check your pending bills

There might be a chance that you are experiencing an interruption in Xfinity services because your payments are late. Therefore, check your bills by visiting the Xfinity website.

How to fix Xfinity Wi-Fi issues

If the above troubleshooting steps don't work, try the following steps.

Install Xfinity app

1. Install the Xfinity app on your phone
2. Sign in to your account.
3. Tap Wi-Fi.
4. Choose Troubleshoot.
5. If the app finds an issue you can't fix online, you can also schedule an expert visit.

Wait for update

If your Xfinity router is showing an orange light, it’s because a firmware update is in progress. Therefore, wait for 30 minutes at least.

Check the cables

Make sure power cables and other equipment are plugged in securely. Also, check the Ethernet cables linked to your device.

Reset your Xfinity router

If the above methods don’t work, default factory reset your router. It will remove the network name, Wi-Fi password, and other settings.

Contact Xfinity customer support

If Xfinity Wi-Fi still not working, call Xfinity customer support by dialling 1-800-Xfinity (1-800-934-6489) or chat online with Xfinity Assistant.