Tech Desk
Sep 12, 2024
Microsoft 360 grappled with an outage, users engaged on the software experienced a disruption and instantly reported the issue on Thursday (12 September). Almost 22,000 users reported the outage on DownDetector, a web outage tracking site.
The outage occurred two months after a software update from CrowdStrike severely affected almost 8.5 million Windows devices, which destroyed several operations of every industry including healthcare, digital, banks, and more, which has now resolved.
Read more: Microsoft global outage grounds flights and disrupts services worldwide
Microsoft said on X (Formerly Twitter):"We can confirm the issue impacting connectivity to Microsoft services is now mitigated."
It further revealed the reason behind the outage and said that a change in a third-party internet service provider's (ISP) "managed-environment" resulted in software's disruption. The company began to look out for signs of recovery after ISP reverted the alteration.
An AT&T spokesperson said "We experienced a brief disruption connecting to some Microsoft services on our network. The issue has been resolved and connections are operating normally."
Currently, a drop in incident reports has been noticed to around 800, at 10:28am. ET, after a substantial rise to 23,000 reports earlier on September 12.
Downdetector reported that it has seen 90,000 user reports arriving within the United States for Microsoft 365, with Azure, Teams, Xbox, Bing, Microsoft Store, and others. It further added that the outage was affecting other companies too.
However, the outage has been recovered now.
