Tech Desk
Jul 19, 2024
Samsung, the South Korean tech giant, has temporarily paused the shipping of its new Galaxy Buds 3 Pro to retailers following complaints about quality control.
Early customers who got the wireless earbuds ahead of their wider July 24 launch reported that the ear tips were fragile and prone to breaking when removed.
This shipment pause was confirmed in a statement made to Android Authority, Samsung said it had “temporarily suspended deliveries of Galaxy Buds 3 Pro devices to distribution channels” to conduct quality control assessments before the product is delivered to customers.
“We sincerely apologise for any inconvenience this may cause,” Samsung added, directing customers who had already received the earbuds to contact Samsung support or visit their nearest Samsung service centre.
Read more: Samsung Galaxy Buds 3 Pro vs Apple AirPods Pro 2
Amazon pulled the Galaxy Buds 3 Pro listing before this official confirmation, while Samsung had pushed the launch date on its website to August 28.
Moreover, Samsung had already stated its domestic Korean market in which the South Korean tech giant apologised for quality control issues with the product.
It is now expected that Samsung’s updated web listing for Galaxy Buds 3 Pro orders will start shipping in late August.
